Frequently Asked Questions

Terms & Conditions for Returns

RAKSH will not be responsible for any incorrect fund transfer against returns arising due to erroneous input by the customers. The customer bears complete responsibility for the accuracy of information provided. A refund will be issued only after the products are received at our warehouse and after quality checks are completed. Please make sure the packet is well-sealed before handing it over to our shipping and delivery partners. You can return the product within 3 days of delivery.

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

Will the product be the same as shown in the image on the website?

Please note, even though we have made every effort to display the colors of our products that appear on RAKSH as accurately as possible. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

*Please don't expect an exchange or return for the same

Can I return or exchange my order?

All our products are made on order and do not qualify for a refund, store credit, or an exchange.

My order is damaged. What should I do?

Please reach out to our Customer Care team. Our team will be more than happy to help you.

Can I exchange my order?

All our products are made on order and do not qualify for a refund, store credit, or an exchange. For damaged or faulty products, please note that we can only replace them for the same product in the same size, and that is subjected to availability. You will receive a credit note, only if and when the item cannot be repaired or replaced.

Where do I contact you in case of return/exchange of the damaged products?

Please do not hesitate to contact us on the details given below between 10:00 AM to 5:00 PM (excluding public holidays)

Ph: +91-6261457172


Do I need to set up an account to place an order?

No. But having an account allows you to view your orders, profile information, and saved addresses. The details stored in your account are auto-filled during checkout for a faster checkout experience.

How can I cancel an order?

An order can be cancelled before it is prepared for dispatch. Orders cannot be revised. If you want to revise your order, you must cancel it and place the order again. An order cannot be cancelled once it is shipped.

Can an item be exchanged or replaced?

No, items cannot be exchanged or replaced. If you’re not fully satisfied with your order, you can return the order and place a new one.

How can I return an order?

Returns must be initiated within 3 days of the order being delivered. To initiate a return, go into MY ACCOUNT and click RETURNS. Packing instructions will be sent to your registered e-mail address.

Products must be unused, unwashed, unsoiled, without any stains or signs of having been tampered with. Products must have the original quality check seals/return tags/warranty seals (wherever applicable). Products must be free of damage and without any scratches, dents, tears or holes. Accessories cannot be returned or refunded.

PLEASE NOTE: Returns initiated after 3 days from the date of delivery will not be entertained. For more details, feel free to connect with our Customer Care executives at +91-6261457172 between 10:00 AM to 5:00 PM (excluding public holidays) or write to us at

When will I get my refund?

A refund, if applicable, will be initiated once the returned product has reached our warehouse and the quality check has been completed.

What are the modes of refund available after cancellation?

For payments done via Credit Card or Net Banking, the refund will be administered through the payment gateway itself. The amount should reflect within 7 to 8 business days, as dependent on the bank.